Terms and Conditions

1. About These Terms

These Terms and Conditions ("Terms") govern your access to and use of the website operated by Virtuosoft (Private) Limited ("Virtuosoft", "we", "us", or "our"), and the general basis on which we provide our services. Please read these Terms carefully before using our website or engaging us.

By accessing our website, submitting an enquiry, signing or accepting a proposal, or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

Virtuosoft is a Pakistan-based business and technology consulting firm headquartered in Karachi, serving clients across Pakistan and the wider region. These Terms are governed by the laws described in Section 15.

2. Who We Are

• Registered entity: Virtuosoft (Private) Limited
• Registered address: C-35, Gulshan-e-Iqbal, Block 10-A, Karachi, 75300, Pakistan
• Contact: [email protected]

3. Use of Our Website

3.1 Permitted use.

You may use our website for lawful purposes and in accordance with these Terms. The website and its content are provided for general information about Virtuosoft and its services.

3.2 Prohibited use.

You agree not to:

• Use the website in any way that breaches applicable law or regulation

• Use the website in any way that is fraudulent, harmful, or has any unlawful purpose

• Attempt to gain unauthorised access to the website, the server on which it is stored, or any connected system

• Introduce viruses, malware, or any other material that is malicious or technologically harmful

• Interfere with, damage, or disrupt the website or any part of it

• Copy, reproduce, scrape, or systematically extract content from the website without our written permission

• Use the website to transmit unsolicited advertising or promotional material

We reserve the right to restrict or withdraw access to the website, or to any part of it, at our discretion and without notice.

3.3 Availability.

We aim to keep the website available and functioning, but we do not guarantee that it will be uninterrupted, error-free, or secure. We may suspend, withdraw, or restrict the availability of all or part of the website for business and operational reasons.

4. Intellectual Property

All content on our website, including text, graphics, logos, images, designs, software, product names, and the overall look and feel, is owned by or licensed to Virtuosoft and is protected by intellectual property laws.

Our company name, product names, brand elements, and logos, including those relating to our products and solutions, are our property or that of our licensors. You may not use them without our prior written consent.

You may view, download, and print content from the website for your own internal and non-commercial reference, provided you do not modify it and you retain all proprietary notices. Any other use, including reproduction, distribution, or republication, requires our prior written permission.

5. Our Services

5.1 General

We provide business and technology consulting services, which may include cloud infrastructure and engineering, DevOps and DevSecOps, enterprise middleware, AI and data analytics, cybersecurity, training programmes, and related products and solutions. Information about our services on the website is provided for general guidance and does not constitute an offer or a binding commitment.

5.2 Service engagements.

The specific scope, deliverables, fees, timelines, and other terms of any service engagement will be set out in a separate written agreement, statement of work, proposal, or order document agreed between us and the relevant client ("Engagement Agreement"). Where there is any conflict between these Terms and an Engagement Agreement, the Engagement Agreement will take precedence for that engagement.

5.3 Proposals and estimates.

Any proposal, quotation, or estimate we provide is valid for the period stated in it, or for 30 days where no period is stated, and may be revised or withdrawn before acceptance. A proposal does not create a binding contract until you accept it in writing and it is countersigned or confirmed in writing by an authorised signatory of Virtuosoft. Oral statements, estimates or assurances, and statements by anyone who is not an authorised signatory, do not bind Virtuosoft and do not form part of any contract.

5.4 Client responsibilities.

Where you engage us, you agree to provide accurate information, timely access to the people, systems, and materials we reasonably need, and any approvals required to deliver the services. Delays or inaccuracies in what you provide may affect timelines and costs.

6. Fees and Payment

Fees for services are set out in the applicable Engagement Agreement. Unless stated otherwise, fees are exclusive of applicable taxes, duties, and third-party costs. Payment terms, currency, and invoicing arrangements will be specified in the Engagement Agreement. We may suspend services where undisputed invoices remain unpaid beyond their due date.

7. Confidentiality

Each party may receive confidential information from the other in the course of an engagement. Each party agrees to keep the other's confidential information secure, to use it only for the purposes of the engagement, and not to disclose it to third parties except as permitted by the relevant agreement or required by law. This obligation continues after the engagement ends.

8. Data Protection

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. Where we process personal information on behalf of a client as part of a service engagement, the relevant data protection terms will be set out in the Engagement Agreement or an associated data processing agreement.

9. Third-Party Content and Links

Our website may include links to third-party websites, tools, or resources, and our services may involve third-party products or platforms. We provide these for convenience and do not control or endorse them. We are not responsible for the content, availability, performance, or practices of third parties, and your use of them is at your own risk and subject to their own terms.

10. Disclaimers

The website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties or representations, express or implied, about the accuracy, completeness, reliability, or suitability of the website or its content for any particular purpose.

Information on the website is general in nature and does not constitute professional, legal, financial, or technical advice. You should not rely on it as a substitute for appropriate professional advice tailored to your circumstances. Warranties relating to our services, if any, will be set out in the applicable Engagement Agreement.

11. Limitation of Liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Subject to the paragraph above, and to the fullest extent permitted by law:

• We will not be liable for any indirect, incidental, special, or consequential loss, or for any loss of profit, revenue, business, goodwill, data, or anticipated savings, arising out of or in connection with your use of the website.

• Our total liability arising out of or in connection with your use of the website, whether in contract, tort, or otherwise, will not exceed a reasonable amount in the circumstances.

• Our liability in connection with any service engagement will be governed by the limitation of liability provisions set out in the applicable Engagement Agreement.

12. Indemnity

You agree to indemnify and hold harmless Virtuosoft and its officers, employees, and agents against any claims, losses, liabilities, and reasonable costs arising out of your breach of these Terms, your misuse of the website, or your violation of any law or the rights of a third party.

13. Suspension and Termination

We may suspend or terminate your access to the website at any time, without notice, where we reasonably believe you have breached these Terms or where necessary to protect our business, our clients, or our systems. Termination of website access does not affect any rights or obligations that have already accrued, and the provisions that are intended to survive termination will continue to apply.

14. Force Majeure

We will not be liable for any failure or delay in performing our obligations where the failure or delay results from events beyond our reasonable control, including natural disasters, power or infrastructure failures, acts of government, civil disruption, or failures of third-party services.

15. Governing Law and Dispute Resolution

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

The courts of Karachi, Pakistan will have exclusive jurisdiction over any such dispute or claim. The governing law and jurisdiction for a specific service engagement may be set out separately in the relevant Engagement Agreement.

16. General

• Entire agreement: these Terms, together with our Privacy Policy and any applicable Engagement Agreement, constitute the entire agreement between you and us in relation to their subject matter.

• Severability: if any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

• Waiver: our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

• Assignment: you may not assign or transfer your rights under these Terms without our consent. We may assign our rights and obligations to another entity.

• No partnership: nothing in these Terms creates a partnership, agency, or employment relationship between you and us.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the website after any change means you accept the revised Terms.

18. Contact Us

If you have any questions about these Terms, please contact us at:

Virtuosoft (Private) Limited

Email: [email protected]

Address: C-35, Gulshan-e-Iqbal, Block 10-A, Karachi, 75300, Pakistan