Privacy Policy

1. Introduction

This Privacy Policy explains how Virtuosoft (Private) Limited ("Virtuosoft", "we", "us", or "our") collects, uses, shares, and protects personal information when you visit our website, contact us, request information, or engage our services.

Virtuosoft is a Pakistan-based business and technology consulting firm headquartered in Karachi. We serve enterprise clients across Pakistan, the Kingdom of Saudi Arabia, the United Arab Emirates, and Qatar. This policy is written in line with the data protection framework of Pakistan. Where we handle the personal information of individuals located in the United Kingdom or the European Union, we also apply the standards of the applicable data protection laws of those regions.

By using our website or providing us with your information, you acknowledge the practices described in this policy. If you do not agree with it, please do not use our website or submit information to us.

2. Who We Are and How to Contact Us

Virtuosoft (Private) Limited is the data controller responsible for your personal information.

• Registered entity: Virtuosoft (Private) Limited
• Registered address: C-35, Gulshan-e-Iqbal, Block 10-A, Karachi, 75300, Pakistan
• General enquiries: [email protected]
• If you have any question about this policy or about how we handle your information, you can reach us using the details above.

3. The Information We Collect

We collect personal information in a few different ways. The categories below describe what we may collect depending on how you interact with us.

3.1 Information you give us directly

• Identity and contact details such as your name, job title, company name, email address, and telephone number

• The content of enquiries, messages, or requests you send through our contact forms, by email, or through other channels

• Information you provide when you request a proposal, a demonstration, a consultation, or a document download

• Information you share when you register for an event, a webinar, a training programme, or a newsletter

• Any other information you choose to provide to us in the course of our communications

3.2 Information we collect automatically

When you visit our website, we may automatically collect certain technical information, including:

• Your IP address, approximate location, and device identifiers

• Browser type and version, operating system, and language settings

• Pages you view, links you click, time spent on pages, and referring sources

• Information collected through cookies and similar technologies, as described in Section 9

3.3 Information from third parties

We may receive information about you from business partners, lead-generation platforms, professional networks such as LinkedIn, publicly available sources, and referrals. Where we do, we handle it in line with this policy and applicable law.

4. How We Use Your Information

We use personal information for the following purposes:

• To respond to your enquiries and provide the information, proposals, or demonstrations you request
• To provide, manage, and improve our services and our client relationships
• To operate, maintain, secure, and improve our website
• To send you relevant communications about our services, products, events, and training, where you have agreed to receive them or where we are otherwise permitted to do so
• To carry out our contractual obligations and manage service engagements
• To understand how our website is used and to improve its performance and content
• To protect our business, our clients, and our systems against fraud, misuse, and security threats
• To comply with legal, regulatory, and accounting obligations

5. Our Basis for Processing

We process personal information where we have a proper basis to do so, including:

• Consent: where you have given us clear permission, for example to receive marketing communications. You can withdraw consent at any time.
• Contract: where processing is necessary to enter into or perform a contract with you or the organisation you represent.
• Legitimate business interests: where processing is necessary to run and promote our business, secure our systems, and understand our audience, provided this is balanced against your rights.
• Legal obligation: where we must process your information to comply with the law.
• Where we handle personal information relating to individuals in the United Kingdom or the European Union, we rely on the lawful bases recognised under the data protection laws applicable in those regions.

6. How We Share Your Information

We do not sell your personal information. We may share it in the following limited circumstances:

• Service providers: trusted third parties who perform services on our behalf, such as hosting, cloud infrastructure, analytics, email delivery, customer relationship management, and IT support. These providers act on our instructions and are bound by confidentiality and data protection obligations.
• Business partners: where you engage with a joint offering, we may share information with the relevant partner for the purpose of delivering that engagement.
• Professional advisers: lawyers, auditors, accountants, and insurers where necessary.
• Legal and regulatory bodies: where we are required to disclose information by law, regulation, court order, or a lawful request from an authority.
• Corporate transactions: in connection with a merger, acquisition, restructuring, or sale of assets, where information may be transferred as part of the transaction.

7. International Transfers

Because we serve clients across several countries, your personal information may be transferred to, stored in, or accessed from locations outside the country in which you are based.

Where we transfer personal information across borders, we take reasonable steps to ensure it continues to be protected to a standard consistent with this policy and with applicable law, including through appropriate contractual safeguards with the parties who receive it. You can contact us for more detail on the safeguards we use.

8. How Long We Keep Your Information

We keep personal information only for as long as we need it for the purposes set out in this policy, and to meet our legal, accounting, and regulatory obligations. The period varies depending on the type of information and the reason we hold it. When we no longer need it, we securely delete or anonymise it.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to function properly and to help us understand how it is used.

9.1 What cookies are

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device and store certain information about your preferences or past actions.

9.2 The types of cookies we use

• Strictly necessary cookies: required for the website to operate, such as those that support security and core functionality. These cannot be switched off in our systems.

• Performance and analytics cookies: help us understand how visitors use the site so we can measure and improve performance. These may include third-party analytics tools.

• Functionality cookies: remember your preferences and choices to provide a more personalised experience.

• Marketing cookies: may be used to deliver content relevant to your interests and to measure the effectiveness of our campaigns.

9.3 Managing cookies

You can control and manage cookies through your browser settings, and through any cookie preference tool we make available on the site. Blocking some cookies may affect how the website functions. Most browsers let you refuse or delete cookies; refer to your browser's help section for instructions.

10. Your Rights

Depending on where you are located and the law that applies, you may have some or all of the following rights in relation to your personal information:

• The right to be informed about how we use your information
• The right to access the personal information we hold about you
• The right to ask us to correct inaccurate or incomplete information
• The right to ask us to delete your information in certain circumstances
• The right to restrict or object to our processing in certain circumstances
• The right to data portability
• The right to withdraw consent where we rely on it
• The right to lodge a complaint with the relevant data protection authority in your jurisdiction
• To exercise any of these rights, please contact us using the details in Section 2. We will respond within the timeframe required by applicable law. We may need to verify your identity before acting on your request.

11. How We Protect Your Information

We maintain appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration. These include access controls, encryption where appropriate, secure infrastructure, and staff confidentiality obligations. While we work to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Third-party Links

Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any site you visit.

13. Children's Privacy

Our website and services are intended for business and professional audiences and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the "Last updated" date at the top of this policy. We encourage you to review this page periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Virtuosoft (Private) Limited

Email: [email protected]

Address: C-35, Gulshan-e-Iqbal, Block 10-A, Karachi, 75300, Pakistan